As the "National High-Tech and Torch Plan key high-tech enterprise" and the leading professional manufacturer of wireless communication equipment, Tietong Electronics Group has been deeply engaged in the industry for more than 20 years. Its main series of products such as public network intercom and digital intercom have been widely promoted and applied in many vertical fields. Nowadays, it has become a general trend of the industry to deploy platform services on the cloud and make use of the advantages of the cloud such as wide coverage, flexibility and convenient management to realize public network intercom. Therefore, for Tietong Electronics, it is very important to choose a POC cloud platform service provider that truly understands the market, has strong comprehensive strength, and is stable and guaranteed. This is also the reason why Tietong Electronics chooses to cooperate with Alibaba Cloud.

What is a cloud intercom?

Cloud intercom refers to deploying platform services on the cloud, using the wireless data network of the operator as the transmission channel, and enabling the intercom SaaS platform with the technical capability of Ali Cloud communication cloud platform to achieve a public intercom solution with wide coverage, clear sound quality, low cost and rich scenarios.

In the logistics vehicle industry, cloud intercom can make the working radius of the intercom larger, improve the convenience and security of communication, and solve the problems of poor call quality, low connection rate, serious delay, etc., which is applied to fault rescue, self-driving tourism and other scenarios. In the building security industry, cloud intercom products can realize video call, monitoring and alarm linkage, and store data in the cloud, reducing the dependence of simulator.

Usually cloud intercom consists of terminal, traffic card and the cloud intercom platform behind it. The terminal refers to the handheld walkie-talkie or vehicle station. The traffic card is the channel of wireless data network transmission, and the cloud platform plays a key role in the whole process of data exchange and forwarding management.

The intercom industry is full of challenges

With the development of the industry, the original 2G/3G network is evolving to 4G or even 5G, and the service has been upgraded from a single voice intercom to rich multimedia and integrated industry application services. During this period, the public network intercom service encountered many challenges, mainly focusing on the following:

First, with the rapid rise in the number of users, the use rate of basic intercom has increased significantly, which has brought a very big test to the stability and bearing capacity of the platform. The small Taiwan business may only be able to carry thousands of tens of thousands of users online at the same time, but more than one hundred thousand users online use, it is very easy to appear disconnected, stuck, atrophy of sound quality and other phenomenon. This will undoubtedly lead to a very uncomfortable experience for users.

Second, in the after-sales service, the problem is difficult to find, solve the timeliness is difficult to guarantee.

Third, in the phase of 2G/3G network switching to 4G, rich video intercom, cluster scheduling and other powerful traffic functions are added to the business, which brings challenges to the business processing capacity of the platform. Under the premise of ensuring the normal use of the original basic intercom, more strict test verification still cannot ensure the smooth progress of the video intercom, scheduling and other functions, and there will be video delay, unwarranted call loss and other phenomena.

Alibaba Cloud provides solutions for Tietong Electronics

Aiming at the terminal devices of Tietong Electronics Co., LTD., such as handheld walkie-talkies and vehicle platforms, Alibaba Cloudcom cloud intercom solution provides one-stop access to global operators' resources. Through private network connection architecture and unified cloud intercom connection management platform, cloud intercom APP and cloud intercom terminal application can be adapted and managed. And provide flow card management, account management, order management, level management and other platform management capabilities. The cloud-based system architecture greatly improves security, stability, and device concurrency, and supports device access for up to 10 million users.

At the same time, the scheme provides support for multimedia scheduling services with high real-time requirements, rigorous logical design of business optimization, ensuring the concurrency of business, ensuring the bearing capacity of cloud servers and other effective methods, and finally realizes the overall improvement of the success rate of connectivity and availability.

Alibaba Cloud iot connection management platform for 5G

In the 4G era, due to the bottleneck of network bandwidth, many iot products seem intelligent, but they are actually semi-intelligent. 5G's large-capacity, ultra-low-delay network transmission solves the fundamental problem of the Internet of everything.

Cloud intercom industry is based on high-speed network to transfer all kinds of information data business scenarios, including audio, video, pictures, rich information and so on. At present, video intercom, scheduling and monitoring and other high-traffic and time-sensitive function requirements are only limited to special industries, but not widespread, and most of the equipment still has the geographical and location restrictions.

In the 5G era, cloud intercom can place all fixed-point directional services such as video intercom, monitoring, command and dispatch on mobile terminal devices, truly realizing efficient and real-time business operation. At the early stage of 5G era, it may be difficult to switch to time-limited video service because of the high tariff, which only applies to basic intercom industries, such as logistics, property management, security, vehicle fleet, urban management, etc. However, with the increase of business volume and the construction and development of base stations, the 5G era will also be as popular as 2G/3G/4G .By then, the cloud intercom service only needs to increase the user's fully intelligent experience based on the characteristic requirements of all walks of life.

In order to meet the arrival of the era of 5G Internet of everything, Alicloud Internet of Things wireless connection service will standardize the API interface capabilities of various industries and enable SaaS service providers. It is expected that all Internet of Things devices can interact through the cloud platform to realize information sharing and intelligent Internet of Things, and promote the prosperity of the Internet of Things industry in the 5G era together with partners.

Interoperates with Alibaba Cloud 

Together with Alibaba Group, Tietong Electronics Group has made every effort to create the most reliable public network POC products and the most secure and stable platform service portfolio!

Tietong terminal products, which have experienced repeated quality verification in the market, combined with the largest and most stable Alibaba Cloud intercom platform, jointly create public network intercom quality benchmarking products, which are bound to bring the best service and experience to industry users!

Hand in hand with with Ali, huge business opportunities will in front of us, please pay attention to that! Do believe Tietong 4G series products . Using Alibaba platform It will be the best combination in the intercom industry！